Information Collection, Use, Choices and Data Integrity
You can generally visit our Site without revealing any personally identifiable information about yourself. However, in certain sections of this Site, we may invite you to contact us with questions or comments, register for webinars or events, participate in surveys, request information or more information about our Services or log a support case to request technical support. Due to the nature of some of these activities, we may collect personally identifiable information, such as your name, address, email address and phone number, username, password and any other personally identifiable information you elect to include in your communications sent to us. In certain circumstances, we also may ask for your title, company name and additional company information such as annual revenues. We may also ask for demographic information in order to provide you with a more personalized experience.
If you request more information about our Services, we may use your personally identifiable information to send you the information you have requested. We may use your personally identifiable information to register you to use our Site, deliver certain goods, services or information you have requested, provide you with notices regarding Services you have purchased or products and services of our partners you may want to purchase in the future and other TechnoMile news, verify your authority to enter the Site and improve the content and general administration of the Site. We may receive a confirmation when you open an e-mail from TechnoMile if your computer supports this type of program.
In performing and providing our Services to you, we may have access to personally identifiable information that is included in the data that you provide to us so that we can provide our Services for you. For example, we may have access to certain usernames that you use to login to third party services and websites and data that you store in your accounts with such third party services. We do not store or use such personally identifiable information other than as necessary to perform our Services and provide our Services to you.
We use your personally identifiable information for the purposes for which it was collected as set forth above and not for promotional purposes or for use by third parties for promotional purposes.
We may use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user’s hard drive containing information about the user. Cookies generally do not permit us to personally identify you.
We post testimonials on our web site which contain personally identifiable information such as the customer’s name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial.
The Site may track the total number of visitors to our Site, IP addresses, the number of visitors to each page of our Site and items clicked on our Site. Additionally, when we provide our Services to you, we may track aggregate and anonymous data that you provide to use to provide our Services to benchmark and improve our Services and ensure you are complying with the terms of your license from us. We may use this data in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to diagnose server problems, analyze trends, administer and improve the Site, track users’ movement, and gather broad demographic information for aggregate use.
We may provide or provide access to your personally identifiable information and the data generated by cookies and the aggregate information to the vendors and service agencies that we may engage to assist us. For example, a consultant may have access to your personally identifiable information while the consultant is performing services on our behalf if the services require access to your systems. Such third parties are required to agree to a confidentiality agreement with us regarding your personally identifiable information and we only authorize them to use your personally identifiable information that they may have access to as necessary to perform services on our behalf and not for their own marketing purposes. We also may provide your personally identifiable information to our third party business service partners and they may use your personally identifiable information to send you marketing and promotional information. You may opt-out of having your information shared with our third party business service partners by notifying us.
As part of our provision of Services to you, you may request us to publish your data which may contain personally identifiable information on third party websites.
Other people will be able to view such data if such data is published on third party websites.
We will also disclose your personally identifiable information and the aggregate information if we reasonably believe we are required to do so by law, court order, warrant, subpoena, legal process or regulation or in cooperation with any governmental investigation. We may transfer your personally identifiable information and the aggregate information to a successor entity upon a merger, consolidation or other corporate reorganization in which TechnoMile participates or to a purchaser of all or substantially all of TechnoMile’s assets to which this Site relates.
TechnoMile recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Neither our Site nor our services are intended for children under the age of 13. TechnoMile does not target its services or this Site to children under 13. TechnoMile does not knowingly collect personally identifiable information from children under the age of 13.
Links to Third Party Sites
The TechnoMile Knowledge Base is powered by Salesforce.com. No personal information is gathered on these pages.
We may employ procedural and technological security measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. TechnoMile may use encryption, password protection and other security measures to help prevent unauthorized access to your personally identifiable information.