Privacy Policy

At TechnoMile, we want you to know how we collect, use, share, and protect information about you. By interacting with our website, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information, such as your name and email, we use industry-standard methods to protect that information. However, no website, mobile application, database, or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

We may collect information that you choose to provide on the TechnoMile website, such as when you:

• Request a demonstration, product/service information, or use the Contact Us form. This information may include your name, address, telephone number, email address, etc.

• Make information available to us via social networking logins, such as Facebook or Twitter.

• Participate in chats, web forums, or other interactive sessions. When you interact with our website chat feature, we collect the message content you submit, your IP address, user agent (browser and device information), and a session identifier.

• Subscribe to newsletters.

If you choose not to provide information, we may not be able to provide you with requested products, services, or information.

Legal Basis for Processing

Under GDPR, we process your personal data on the following legal bases: (a) consent — for analytics cookies, marketing cookies, and marketing communications, granted through our cookie banner and demo request form; (b) legitimate interest — for responding to demo inquiries, generating AI-powered summaries of chat conversations to improve follow-up quality, and essential site functionality; (c) legal obligation — for retaining consent records as required by GDPR. You may withdraw consent at any time. 

Automated Information Collection

In order to provide the best guest experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are browsing on our website; the performance of our marketing efforts; and your response to those marketing efforts.

We and our service providers use cookies, web beacons and other technologies to receive and store certain types of information whenever you interact with us through your computer or mobile device. This information includes, but is not limited to: the pages you visit on our site, which web address you came from, the type of browser/device/hardware you are using, search terms, and IP-based geographic location. This helps us to recognize you, customize your website experience, and make our marketing messages more relevant. This includes TechnoMile content presented on another website.

On your first visit, we display a cookie consent banner where you can Accept All, Reject All, or manage categories individually. Analytics and marketing tracking scripts, including Google Tag Manager, are not loaded until you grant consent. You can change your preferences at any time via the "Cookie Settings" link in the footer.     

Other Website Analytics Services

Google Analytics provides services that analyze information regarding visits to our websites and mobile applications.

To learn more about Google’s privacy practices, click here. To access and use the Google Analytics Opt-out Browser Add-on, click here.

Service Providers We Share Data With

We share personal data with the following service providers, each contractually obligated to protect your data:       

• Pardot (Salesforce): Marketing automation and lead management for demo requests and marketing communications.                                 

• Google (Google Analytics and Google Tag Manager): Website analytics, loaded only with consent.

• OpenAI: Generates AI-powered summaries of chat conversations for internal demo follow-up. Summaries are derived from chat message content.

• Mux: Video hosting and playback.

• Algolia: Site search.

• Pusher: Real-time chat communication.                                                                 

These providers may store data outside your country of residence, including in the United States.         

Social Media Widgets

Our site includes social media features, such as the Facebook, LinkedIn, YouTube, and Twitter widgets. These features may collect information about your IP address, which page you are visiting on our site, and they may set a cookie or employ other tracking technologies. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Social Media Ads

We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits, such as likely commercial interests and demographics. For example, we may target guests who have expressed an interest in our Growth Suite. We do not share any of your personal information, including your history with social media platforms. See the policies of each social media platform for additional information about these types of ads.

Your Rights                                           

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction granting similar rights, you have the right to: (a) access the personal data we hold about you; (b) rectification of inaccurate or incomplete data; (c) erasure of your data, subject to legal obligations; (d) restrict processing under certain circumstances; (e) data portability — receive your data in a structured, machine-readable format; (f) object to processing, including for direct marketing; (g) withdraw consent at any time, without affecting the lawfulness of prior processing. To exercise any of these rights, contact us at privacy@technomile.com. You also have the right to lodge a complaint with your local data protection supervisory authority.  

Data Storage and Retention

Your personal data is stored by the TechnoMile on its servers, and on the servers of the cloud-based database management services the TechnoMile engages, located in the United States. The TechnoMile retains service data for the duration of the customer’s business relationship with the TechnoMile and for a period of time thereafter, to analyze the data for TechnoMile’s own operations, and for historical and archiving purposes associated with TechnoMile’s services. All personal data that TechnoMile controls may be deleted upon verified request by contacting us at: privacy@technomile.com.

In addition to the general retention described above, the following retention periods apply to website-collected data: demo request data is retained for 24 months for sales follow-up purposes; chat conversations are retained for 24 months; consent records are retained indefinitely for GDPR audit compliance.                                                                      

Where personal data is transferred from the European Economic Area or United Kingdom to the United States, the transfer is governed by Standard Contractual Clauses or an equivalent lawful transfer mechanism as required by GDPR Article 46.

Data Controller

TechnoMile LLC, 7900 Westpark Drive, Suite A200, Tysons, VA 22102. For privacy inquiries, contact privacy@technomile.com.